Leader. Builder. Creator.
I build systems from things that aren’t supposed to work… and then make them boringly reliable.These days that means running a small portfolio of work under A&K Enterprises:• FoundryCX – CX & Channel consulting
• NUVO – music & long-form creative
• future plays in AI, healthcare, benefits, and whatever else looks interestingThis site is the hub. If you’re looking for my work, my brands, or just a way to say hi, this is a great start.
Built the Channel’s first “Certified Implementation Partner Program”, now widely utilized across the industry.
Scaled PS from start-up to acquisition – grew a services org from 5 → 40+ people and a sub-$300k P&L into a $10M+ engine that helped drive an eventual sale.
Ran big, messy CX programs at scale – led major contact center transformations for the biggest of the big, such as a legacy-to-cloud migration for a Fortune 10 streaming service, covering 17k+ agents across 19 countries.
Consulted with vendors on creating their own Certified Partner Programs.
Designed the weird, hard stuff – architected complex middleware, legacy integrations, and white-labeled vendor PS models that turned “necessary evil” services into predictable margin.